How can we help?
Start with the order or report when your question concerns a specific transaction or piece.
Get in touch
For general account or marketplace help:
support@valdeni.comFor a privacy request:
support@valdeni.comAn order, delivery or refund
Open the relevant order to keep its transaction details with your question.
View ordersA listing, profile or message
Use Report on the relevant content to include the context for a safety review.
Safety & reportsAn account or seller decision
Use the appeal route in your notice, or send the decision reference and your evidence to support.
Complaints & appealsImmediate danger?
Contact emergency services first. Valdeni support and reporting tools are not emergency services. Preserve relevant evidence and report the marketplace account or conversation when it is safe to do so.