Legal &
Support.
Using Valdeni
The platform contract, privacy information and device storage used to provide the service.
Terms of ServiceThe contract for using Valdeni, including account rules, the marketplace relationship and how platform decisions work.Privacy PolicyHow Valdeni collects, uses, shares and retains personal information, and the choices and rights available to members.Cookie PolicyThe cookies and similar storage Valdeni uses today, and the consent rules that apply if optional tracking is introduced.
Buying and orders
Prices, payments, negotiations, delivery, returns and Buyer Protection.
Buying, fees & paymentsHow the buyer price is calculated, how payment is handled and how Collection Checkout is split into seller orders.Offers & reservationsThe rules for single-item offers, same-seller bundle offers, accepted-offer holds and optional Paid Reserve requests.Shipping informationUK delivery scope, quotes, dispatch, tracking, parcel combinations and return postage.Returns, cancellations & refundsHow order problems, voluntary returns, business-seller cancellation rights and refunds are handled.
Selling and promotion
Seller obligations, professional accounts, platform reporting and paid promotion.
Selling on ValdeniSeller fees, listing and fulfilment duties, private and business capacity, payouts and restrictions.Professional sellers & tax reportingProfessional registration, public business disclosures, provider verification and HMRC platform reporting.Spotlight termsThe available Spotlight promotion models, labelling, attribution and when charges or refunds apply.
Safety and decisions
Marketplace conduct, reports, moderation, complaints and appeals.
A little more help.
The right place for your question, preference or record.