1. Valdeni and these terms
Valdeni provides an online marketplace where members can list, discover, negotiate and buy second-hand or other eligible goods. The legal operator and contact details shown on this page are the party providing the platform service.
These Terms govern your use of the Valdeni website, app, messaging, payments coordination, shipping tools and support features. Separate policies form part of these Terms where they apply, including the Marketplace Rules, Buying and Fees Policy, Seller Terms, Shipping Policy and Returns Policy.
Valdeni is not the owner of a seller's item and is not the carrier. Unless Valdeni is expressly identified as the seller, the sale contract for an item is between the buyer and the seller. Valdeni facilitates that transaction and provides the platform services described in these policies.
2. Eligibility and accounts
You must be at least 13 years old to create or use a Valdeni account. We apply additional privacy and messaging safeguards to members under 18. Some selling, payment, identity or promotional features may be unavailable to minors.
You must provide accurate information, keep your account secure and use only your own account. You must not create accounts to avoid a restriction, misrepresent your age or identity, impersonate another person, or allow another person to use your account in a way that defeats our safeguards.
You are responsible for activity carried out through your account unless it results from a security failure for which you are not responsible. Tell support promptly if you believe your account or sign-in method has been compromised.
- One person should use one active personal account unless Valdeni expressly permits another account type.
- A professional seller must use the business identity and disclosures approved for that seller.
- Birth-date information used for age safeguards is private and cannot be edited through the ordinary account interface.
3. Marketplace transactions
Listings, offers, reservations, Collection Checkout and orders are subject to the rules shown before you confirm the relevant action. The checkout screen shows the item subtotal, mandatory Marketplace Fee and delivery charge before payment.
Valdeni coordinates payment through its payment provider. Valdeni does not operate a stored-value wallet. Seller proceeds, refunds and payouts are recorded in the transaction ledger and are processed through the relevant payment-provider flow.
A Collection can contain pieces from several sellers. One buyer payment may create separate seller orders, parcels, fees and contractual relationships. A same-seller bundle offer covers only the exact pieces shown in that negotiation.
4. Listings, messages and other content
You keep any rights you have in content you submit. You give Valdeni a non-exclusive, worldwide, royalty-free licence to host, reproduce, resize, display and otherwise use that content only as reasonably needed to operate, secure, promote and improve the marketplace, enforce these policies, and meet legal obligations.
You must have the rights and permissions needed for content you upload. You must not submit unlawful, counterfeit, misleading, abusive, exploitative, privacy-invasive or infringing material. Detailed listing and conduct rules appear in the Marketplace Rules.
Messages are intended for marketplace and support purposes. Valdeni does not routinely read private conversations. Authorised reviewers may access relevant content when needed for a report, dispute, security investigation, legal obligation or support request, and that access is logged and restricted.
5. Platform decisions and enforcement
Valdeni may remove content, pause a listing, limit a feature, restrict selling or suspend an account where reasonably necessary for safety, fraud prevention, policy enforcement, legal compliance or protection of a transaction. We aim to act proportionately and to explain the main reason unless doing so would create a safety, fraud, legal or investigative risk.
Where an appeal is available, the notice or relevant support page will explain how to use it. Existing paid orders, refunds, payouts, statutory rights and legal obligations continue even if new activity is restricted.
We may preserve evidence, freeze a transaction, report suspected unlawful activity, or provide information to competent authorities where required or permitted by law.
6. Changes to Valdeni or these terms
We may change features, providers and policies as the service develops. A material change to these Terms will be issued as a new version with an effective date. Where appropriate, we will give advance notice or ask you to accept the new version before continuing a relevant activity.
Changes do not retrospectively alter an already completed transaction or remove rights that cannot lawfully be excluded. The policy version stored with an order or acceptance record remains available for audit.
7. Availability and responsibility
We work to keep Valdeni available and secure, but we do not promise uninterrupted or error-free access. Maintenance, provider outages, fraud controls, legal requirements and events outside reasonable control can delay or limit parts of the service.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or statutory rights relating to faulty, misdescribed or unlawfully sold goods.
Subject to those protections, each party is responsible for losses that were reasonably foreseeable from its breach. Valdeni is not responsible for a member's independent conduct, the quality of an item it did not sell, or indirect business losses suffered by a consumer.
8. Law, complaints and contact
These Terms and the Valdeni platform contract are governed by the law of England and Wales. This does not remove mandatory consumer protections or rights to bring proceedings in another UK jurisdiction where the law gives you that right.
Use Contact support for account or order help. Use the reporting controls for a listing, profile or conversation when the concern relates to safety or marketplace conduct. The Complaints and Appeals policy explains the available review routes.